United States Gold Bureau Review
Smart investors have a diverse portfolio, and one important part of this is precious metals. Most experts recommend that 10 – 13% of a portfolio should be made of precious metals. There are two main ways to hold precious metals: one, is to buy physical precious metals and store them in a home safe or a bank, and the second is to open a precious metals IRA.
If you are considering acquiring precious metals, you might be wondering who you should invest with. One of the companies that I have worked with in the past is the United States Gold Bureau. Is this a good company? Does it have a lot of products? Is the United States Gold Bureau legit?
Let’s find out.
The Leading Gold IRA Companies of 2025
Before we dive into this breakdown, let me share a quick background—I’ve spent over 20 years researching the precious metals industry and have personally evaluated dozens of Gold IRA providers. After careful comparison, I’ve narrowed it down to the top 5 Gold IRA companies of 2025. If you’re thinking about transferring or rolling over your IRA, this guide could save you time—and potentially money.
At the top of the list is Augusta Precious Metals, a company that consistently earns high praise. With an A+ BBB rating, hundreds of 5-star customer testimonials, and unmatched lifetime support, Augusta has earned its place as the most trusted name in the industry.
You can explore my in-depth review of Augusta Precious Metals, or head straight to their official website to see why so many investors are choosing them in 2025.
An Overview of U.S. Gold Bureau
The US Gold Bureau was founded in 2003, and it’s a leading precious metals retail company. Since 2008, the company has grown significantly thanks to a change in ownership. Located in Leander, TX, the company’s parent company, Lone Star Tangible Assets, manages the Texas Bullion Depository. This is the only precious metals storage facility in the country run by a state government.
Why Does U.S. Gold Bureau Standout?
Now that you have a brief overview of the company, you might be wondering what makes it stand out, and why investors seeking precious metals might want to consider this retailer. Here are some of those reasons:
Wide Range of Product Categories
Most investment companies in the precious metals industry don’t have a huge selection, but USBG does. The company has a wide range of gold, silver, platinum, palladium, and rare coins. Prices are clear on the website, and the precious metals acquisition process couldn’t be easier. Plus, they have metals from mints from around the world including the Royal Canadian Mint and the Perth Mint.
Here are only a few of the extensive investment grade coins and precious metals products available:
Gold Coins
- Gold American Eagle Coins
- Gold Britannia Coins
- Gold Canadian Maple Leaf Coins
- International Gold Coins
- High Relief Coins
- Pre-33 Vintage Coins
Gold Bars
- 1 gram
- 2.5 gram
- 5 gram
- 10 gram
- 50 gram
- 1 oz
Silver Coins
- Silver American Eagle
- Silver American Buffalo
- International Silver Coins
- Pre-65 Silver Coins
- Morgan Dollars
- Peace Dollars
Silver Bars
- 1 oz
- 5 oz
- 10 oz
- 100 oz
- 1,000 oz
- 1 kilo
Platinum Coins
- Platinum American Eagles
- Platinum Australian Kangaroo
- Platinum Maple Leaf
Platinum Bars
- 1 gram
- 1 oz
- 10 oz
Palladium
- Palladium American Eagles
- 1 oz Palladium Bars
In addition to the gold, silver, platinum, and palladium products available, USGB also offers other products including rare coins, gifts, safes, and coin storage boxes.
IRA Options and Investment
In addition to gold and other precious metals, US Gold Bureau also offers a precious metals IRA option. The precious metals market offers a gold IRA and similar products to those who want to open a new IRA. Keep in mind that the minimum investment is $35,000. You can rollover your current IRA, transfer, or fund the IRA with cash.
After purchasing metals for the IRA, USGB offers 10 of the most trustworthy storage depositories in the US. All of these are in the US, including storage facilities in Texas, Delaware, Nevada, and California.
Sell Your Metals To U.S. Gold Bureau
Are you planning on selling precious metals? U.S. Gold Bureau will buy your metals, too. The metal prices, including gold prices, are at the company’s spot price. To sell metals, you can open an account on their website, and then follow the step-by-step process.
Choose the Precious Metals
When logging into your seller account, you will see a number of products including gold, silver bullion, bars, etc listed under the “Sell to Us” option. You can browse this area to look at different products and check the spot prices before you do anything. If you have metals to sell that are not on the list, you can also reach out to the team for a quote for that specific item.
Pack Them Up and Ship Them Out
After you have chosen which products you want to sell, the company will verify your info and then give you directions on how to pack and ship your item(s).
You will need to download, print, and apply the label to your package, and then ship it to the company. Just keep in mind that they must get the package sent via FedEx within 48 hours after getting the packing slip.
Receive Your Payment
When USGB gets the precious metals you have sent, the team will release the funds. Typically, it takes around 5 days, and you can choose from a deposit into your bank account, a check, or credit for the USGB online store.
Also, keep in mind that there is a transaction limit of $1,000 to $75,000 for selling precious metals to the U.S. Gold Bureau. However, if you have assets that exceed the $75,000 threshold, you can contact the company for a quote.
Investing in a Precious Metals IRA Through U.S. Gold Bureau
Investing in an IRA with the United States Gold Bureau is very simple. Here’s how you do it:
- Register on the USGB website by using your basic details, which include your name, email, and phone number. (Only those in the US can open an IRA on this investment platform)
- A precious metals specialist will contact you to share more about the type of account you want to open and since the company’s team have all gone through an extensive training program, they can also discuss investment strategies, suggest which types of metals might be good for the strategy you are aiming for, and then they will help you fund the account by initiating a rollover or explaining how to use cash.
- When the account is funded, you can then choose the precious metals you want to add to the account. The company offers many IRA-approved assets, and all products are clearly marked if they are IRA-eligible.
- Finally, once you have chosen your metals, you then choose from a list of secure depositories, which is where your metals will be stored until retirement.
As you can see, with all of the educational and transactional assistance, plus personalized service, opening an URA from USGB couldn’t be easier.
U.S. Gold Bureau Fees and Costs
In regard to precious metals pricing, the USGB lists all of the products on their website. However, the company might not have the most transparent pricing. Reports from other reviewers state that there were fees they were not expecting. (Reviews are a great resource for every company!)
As with any legitimate company in the precious metals IRA industry, there are fees associated with an IRA. Currently, there is a $250 account set-up fee, which is a one-time fee, and there is a $150 annual account maintenance fee. There are also storage fees, but those depend on the storage facility you choose. Typically, it’s $100 to $150 per year, on average.
United States Gold Bureau Reviews – Consumer Sites
One of the best ways to learn about a company is to look at reviews and how they reflect a customer’s expectations. This company is no exception:
Better Business Bureau
The Better Business Bureau has rated USGB with an A+ rating, and it has been accredited for over two decades. There are 12 reviews on the site, as of June 20, 2025, and the company is rated 3.92/5 stars. One of the reviewers on this site complained about long shipping times and another complained that the company calls them too much.
Trustpilot
On Trustpilot, the US Gold Bureau has a rating of 4.6/5 stars. There are almost 1,000 reviews. Most of the reviews are very good. A few reviewers gave the company a 1-star review due to shipping issues and one reviewer stated that the company didn’t label his coins, so he didn’t know which coin was which.
Reviewers on Google are also mixed, and many reviews state that there were issues with shipping. Most clients, however, seemed pleased with their experience. Currently there are 182 reviews averaging 3.9/5 stars.
Here are some of the positive customer reviews about USGB
Pros and Cons of USGB
Pros
- The website offers pricing on the site, which helps customers make informed buying decisions
- Live chat is available
- The website has more metals and products than many other precious metals companies, even Bullion Max
- There are educational resources available, and when you need expert advice, you can call or chat
- Precious metals IRAs are available to help clients meet their financial goals
Cons
- There may not be as much transparency as other companies
- There are a lot of complaints about shipping, which may be from USGB or from the shipping company, FedEx
Final Verdict – Is United States Gold Bureau a Good Company?
There are many great things about USGB for those who are looking to secure their wealth and meet their investment goals. There are several investment options available when you open a new account, and you can work with an account executive to assist every step of the way.
In a time of great market volatility, having an extensive selection of products that don’t tend to waver in value is important. Precious metals just don’t get affected by market dynamics like paper assets, which help to safeguard your future.
Though all of this is positive, there are a few things that you should consider about USGB. Every review site I looked at has complaints about shipping, and the company doesn’t seem to be 100% transparent about their fees.
As always, I’m going to recommend thorough research before you choose a company for an IRA, and consider your personal investment needs before choosing to work with USGB or looking into another company. I’ve reviewed several other companies, and suggest you check those out, too.
Frequently Asked Questions About United States Gold Bureau
Is the United States Gold Bureau a legitimate company?
Yes, the United States Gold Bureau, or USGB, is a legitimate company that is privately owned. The main services available from USGB include selling precious metals and assisting clients with the setup of precious metals IRAs. The company was founded in 2003, and it is accredited by the Better Business Bureau. Reviews on the company are mixed, but most reviewers state that the team is knowledgeable, helpful, and they have confidence when working with them.
Is the US Gold Bureau a government agency?
No, though the name is confusing to some, the US Gold Bureau is not a government agency. Instead, it is a private company managed by its parent company, Lone Star Tangible Assets, LLC. The company is headquartered in Leander, Texas, which is in the Austin, TX area.
What is the US Gold Bureau return policy?
USGB has a strict return policy, through it depends on the type of product. With bullion metals, all sales are final, and there are no returns accepted.
The return policy for modern certified coins is 30-days, in which the customer is encouraged to inspect the coins they received. Customers can return the item within that 30 day period after obtaining an RMA number. However, keep in mind that shipping and insurance costs are not refundable.
Following that 30-day period, if a customer missed that deadline, the company offers an additional 15 days, but there is an additional 10% restocking fee.
Where is the US Gold Bureau?
The company is located in Leander, TX at 203 Heritage Grove Road. The phone number is 1-800-775-3504.
Who owns the US Gold Bureau?
USGB is owned by Lone Star Tangible Assets, LLC, a privately held company. This same entity also operates the Texas Bullion Depository in partnership with the state, enabling USGB to offer secure, segregated bullion storage.